Creating a Seamless Customer Experience

  With customers now able to interact with business in so many different ways, those in leadership roles are having to become adept in managing across traditional silos that exist within companies. Creating an environment where all departments work together to provide the customer with an experience that they want to return for can take …

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Inspire Magazine Issue 1

New Year, New Opportunities, New Challenges From the continued impact of Brexit to interest rate rises, 2018 will represent another year of challenges and opportunities in this changing economy,  Read our first Inspire Magazine on market insights bringing together information on challenges for businesses and individual sectors for the forthcoming year.

A team of champions or a champion team?

Building a business, keeping customers happy and creating a coherent and successful long-term strategy demands more than just individual brilliance. Truly successful organisations focus on developing a strong team that pulls together. And building an effective team is all about cultural fit. Take the small Swedish football club of Ostersunds (non-football fans stick with me …

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