Realising The True Value Of Data Analysis

  Realising the true value of data analysis Any organisation that truly values its customers will record and analyse every touch point and use the knowledge that it gathers to drive customer experience and ultimately sales. After all – without data, an organisation is simply a business with an opinion. Historical data can accurately identify …

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Growing the best Customer Experience Team

What truly makes for a good experience? According to the latest PwC report it’s Speed. Convenience. Consistency. Friendliness. And one big connector: human touch—that is, creating real connections by making technology feel more human and giving employees what they need to create better customer experiences. Source: PwC customer experience is everything report[1]. Building a customer …

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Creating a Seamless Customer Experience

  With customers now able to interact with business in so many different ways, those in leadership roles are having to become adept in managing across traditional silos that exist within companies. Creating an environment where all departments work together to provide the customer with an experience that they want to return for can take …

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Inspire Magazine Issue 1

New Year, New Opportunities, New Challenges From the continued impact of Brexit to interest rate rises, 2018 will represent another year of challenges and opportunities in this changing economy,  Read our first Inspire Magazine on market insights bringing together information on challenges for businesses and individual sectors for the forthcoming year.